What a stupid question. Of course you are!

And that’s it. We all take it for granted that tomorrow will be the same as today, which was the same as yesterday and we carry on in the comfort of knowing what to expect and how the day will pan out. For most of us that will prove to be the case. Isn’t life good?

Day after day, week after week, month after month everything just ticks along smoothly and it’s easy to understand why organisations become complacent about Business Continuity. But it’s a funny thing Business Continuity, isn’t it? Compare it to insurance for example. We all pay our premiums each month, possibly begrudgingly, but when something happens we are straight on the phone ‘I need to claim for this, I want you to pay it now and I want you to take this problem away’ Depending on how well our claim is managed and resolved determines our view of whether the insurance cover has been worth the premium.

The insurance company can only deliver when it matters if they have prepared for the eventuality, set up suitable processes and have trained resources that enable them to respond quickly and effectively to deal with your claim. They don’t know if and when you are going to make a claim – they just have to be ready!

As an aside, there have been discussions over the years based on the principle of ‘If we have insurance, we don’t need Business Continuity’ but this isn’t the focus of this article. If you are interested in some views on this I recently started an online discussion on this question on LinkedIn so take a look.

So my point is, be ready for the unexpected. As I say on the Crisis Management page of my website ‘it’s better to have it and not need it, than need it and not have it.’

Disruptions to our organisations often come without warning and when they occur they need to be managed and dealt with. We can’t lock our teams away for two days whilst we formulate a plan – we have people waiting, they need answers, they need action, we have to be ready.

You are only going to get one shot at getting this right. React quickly, respond well and your stakeholders will be impressed. React too late or make a mess of it and you risk being put out of business and slaughtered by the media.

Things can and do go wrong from time to time so we shouldn’t get too complacent. Make sure your organisation is ready so that you can answer the question in the title positively.

If you need some help putting appropriate Business Continuity preparations in place give me a call.

November 12, 2012 at 10:01 am
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Category: Planning
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