It’s amazing what you can achieve with the right team. This week’s article looks at some aspects to consider when putting together your Crisis Management Team.

My first point is that it is critical you create an effective team so you are going to need people who will work well together, particularly in high pressure situations. At the risk of being politically incorrect, team dynamics are going to be key to the success of your Crisis Management Team. Even under the normal conditions of building teams many managers face the constant dilemma or challenge between ensuring the most effective team or recruiting the most highly qualified individuals. Where are you seeking value – in the performance of the team or in the credentials of the individuals?

Good Crisis Management also demands particular skills and aptitudes from team members so not everyone is suited to it or comfortable with it. This raises a further challenge because managers or leaders with responsibility for day to day operations are naturally reluctant to relinquish any responsibility for their functions or people to someone else at the time of a crisis event.

Within a Crisis Management team there will be several roles to be fulfilled so there is some logical structure to be applied to ensure the team covers a number of essential responsibilities and objectives. The impacted functions will need to be represented and core functions engaged to fulfil key tasks. Additionally the Crisis Management Team will rely on certain supporting roles to deliver actions and to free up the team members for assessment of the situation and for decision making.

Whilst there will often be a need to act swiftly and decisively it is important for a balance to be struck so that the consequences or outcomes are thought through. A bad decision or knee jerk reaction can compound the impact of a crisis event or hinder the organisation’s ability to recover. Too many activists in the team or conversely too many reflectors can result in ineffective decisions and responses.

When I was younger I learned the value of having a good team. I used to play 5-a-side football with a group of guys. We were all fairly average players, no superstars, but by playing this particular style of football and in particular playing with the same group of players each week we gained some key advantages. For a start we all knew each other’s strengths, weaknesses and style of play to the point that we became very efficient. We all knew what the people around us would be doing or thinking at any given point. The result was that when it came to competition time, in other words the time when it really mattered, we performed very well and were actually able to beat teams of technically better players because we worked more efficiently as a team.

So my advice here is to start with the required team structure and take a good look at the people best placed to undertake roles under crisis event conditions.

As always, if need help or support in putting your Crisis Management Team together and bringing them up to the required standard just contact me and I’ll be pleased to help you.

September 30, 2013 at 11:40 am
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Category: Crisis Management
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